Refund & Cancellation Policy

Last updated: July 15, 2026

This policy explains cancellations and refunds for paid plans on FluxOS, a product of Flux Data Systems, LLC. It supplements our Terms of Service.

1. Cancel anytime

You can cancel a paid subscription at any time from your billing settings in the console. When you cancel, your subscription remains active until the end of the current billing period, and it will not renew after that. For Dedicated nodes, cancelling begins decommissioning of your node at the end of the period.

2. Subscription fees

Recurring subscription fees (for example, the Pro monthly fee or a Dedicated node's flat monthly fee) are billed in advance and are non-refundable, except where required by law. We do not provide prorated refunds for partial billing periods after cancellation; you retain access through the period you paid for.

3. Usage-based charges

Usage-based charges — including compute (worker-hours), size-weighted awake time, storage, and egress — reflect resources you actually consumed and are non-refundable.

4. Free tier

The free tier is provided at no cost, so no charges or refunds apply to it.

5. Billing errors

If you believe you were charged in error, contact us within 30 days of the charge at hello@fluxos.run. We will review and, where a charge was genuinely made in error, issue a correction or refund of the erroneous amount.

6. How to cancel

Sign in to the console, open Billing, and cancel your plan — or manage your subscription and payment method through the Stripe billing portal linked there. You may also email hello@fluxos.run for help.

7. Contact

Flux Data Systems, LLC — hello@fluxos.run.